Effective Date: 04-06-2025

At Synergy Home and Commercial, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and your choices regarding that information.

1. Information We Collect

We may collect and store the following personal information:

• Full name

• Phone number

• Email address

• Service address

• Messages or inquiries submitted via contact forms

• Any other information you voluntarily provide

2. How We Use Your Information

We use your information to:

• Respond to your service requests or inquiries

• Schedule appointments and provide services

• Send service updates, reminders, or follow-up messages

• Send SMS-based billing, appointment, or dispatch notifications

• Improve our website and customer service

• Communicate with you as needed

3. Text Messaging and SMS Consent

By submitting any form on our website and providing your phone number, you agree to receive SMS communications from Synergy Home and Commercial, including messages sent via auto-dialer.

Message and data rates may apply. Message frequency may vary. You may unsubscribe at any time by replying STOP, or request assistance by replying HELP.

We will never send promotional messages without your prior consent.

4. Verbal SMS Opt-in Policy

Synergy Home and Commercial will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls.

When a customer is registered for the first time, they are asked to provide their phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notification, and job completion surveys.

They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” Customers will also be informed that their information will not be shared with third parties.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared with service providers we work with, solely for the purpose of providing services to you.

6. Data Security

We take appropriate measures to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: info@synergyhomeandcommercial.com
📞 Phone: (361) 334-1066
🌐 Website: https://synergyhomeandcommercial.com